ItReserve Reputation Manager

Reputation Manager connects to your Reservit account and reads the guest profiles and reservation histories via the Reservit reservations API. This data is indexed by guest email address and stored in the module's local cache, creating a lookup table that maps each incoming OTA review — identified by its guest email where platforms provide it — to the corresponding Reservit reservation record.

When a new review arrives from Booking.com, Expedia, Google or TripAdvisor, Reputation Manager searches the Reservit reservation cache for a matching stay record. If a match is found, the review inbox displays the full reservation details alongside the review text: check-in and check-out dates, room type, rate plan, any notes recorded in Reservit, and the folio total. This context allows your response team to address specific aspects of the guest's stay rather than giving a generic acknowledgement.

Reputation Manager does not write data back to Reservit. The review data, response drafts and sentiment scores are stored within ItReserve's own data layer. The Reservit connection is read-only, used exclusively to enrich the review context. When you publish a response from the Reputation Manager interface, the response is submitted directly to the OTA's platform via its review response API — Reservit is not involved in the submission flow.